Benchmark of factors affecting the use of digital products and services across Europe

The deliverable will summarise the results of task 12 where national surveys will be carried out in five countries Belgium Germany Italy Spain and The Netherlands to gather population level data on user factors that affect peoples use of digital products and services These factors include technology access and use attitudes towards technology familiarity with some common technology symbols and interface patterns and capabilities sensory motor and cognitive The surveys will provide an indication of how these factors are spread across the population