Service Level Agreement

For the demonstration cases auditing actions based on the previously defined auditing procedures (Task 5.4) will be performed in order to assess the system reliability and to identify any problem that may affect the system. As a result of these audits, beyond the identification of the aspects that may need improvements; it will also be possible to get the information about the service level agreement (SLA) accomplishment. The ability of being able to commit with an agreed SLA with the clients, including quality, availability and responsibilities, are of the major importance for the services success. There will be two deliverables in total.This will be the first one.