UCD methodology and planning

Summary
Description of the UCD methodology. Provides details on: planning of iterative user research phases, piloting activities. success factors, risks and mitigation strategies.
More information & hyperlinks
Web resources: https://ec.europa.eu/research/participants/documents/downloadPublic?documentIds=080166e502498125&appId=PPGMS
https://ec.europa.eu/research/participants/documents/downloadPublic?documentIds=080166e52040d2c5&appId=PPGMS
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